I hate bad customer service! I always did. And I more than appreciate attentiveness and politeness, even if there is no immediate solution. This was probably one of the main reasons why I joined the service industry many years ago – to make it a better place for...
For most companies, the upcoming time will be one of executing and maintaining the way COVID-19 has forced changes upon us. Organizations with PROactive thinking in terms of their agility before the pandemic will have an easier adjustment to get back on track....
